“…we are discontinuing any exchange of cash between repo agents and customers, effective immediately.”
Many of you are aware of our campaign encouraging customers to voluntarily surrender their vehicle and keys in exchange for an incentive. The program has delivered positive results thus far. However, we also recognize that during its initial stages, requiring agents to carry cash may present an unnecessary safety risk to our field personnel.
For that reason, we are discontinuing any exchange of cash between repo agents and customers, effective immediately. Our team will provide clear instructions on how the vehicle surrender and incentive process will be handled when coordinating these surrenders with both the consumer and our field repo agents.
We appreciate your continued cooperation and commitment to ensuring both the effectiveness of this program and the safety of our agent network.
Jorge Alvarado
Director Of Operations,
Westlake Financial






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