First, I would like to thank everyone who participated in this survey and we hope that it provides a snapshot of where the industry currently is and where it may be heading. It had been over 8 years since we have conducted a “State of the Repossession Industry Survey” and under the circumstances of the national crisis and localized moratoriums on repossessions, many agency owners are facing new challenges that were just a few months ago, unimaginable. With that in mind, we crafted some questions to address how agency owners may be coping with these new issues.
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