CONCLUSION
With the lower participation in agency owners to this survey, the data is somewhat narrower. Conversely, the participants were vetted and as such, the data itself is likely more reliable. With that said, there appear to have been some changes in the fee environment as well as the participation in the repossession forwarding industry. If nothing else good came from the first survey in May, it has been the adoption of COVID-19 fees to offset the expenses, time and risks associated with operating in a pandemic environment.
We would like to thank from the bottom of our hearts all of the agency owners who participated in this survey. We hope that the 15-20 minutes that you spent on this survey helps the repossession industry as a whole in developing best practices and guiding their fellow agency owners forward beyond this pandemic. At this time, we do not plan another survey in the foreseeable future and we hope that you all find yourselves, your families and your businesses safe and successful in the coming months and years ahead.
Thank you,
Kevin Armstrong
Editor
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