September 2020 “State of the Repossession Industry Survey” – Staff Levels

Staff Levels

With multiple companies in multiple locations, it would require an additional numerator to get a deeper understanding of staffing levels, but the weighted national averages for the following roles are as follows;

• Front Office Staff – 3.1
• Lot Staff – 2.3
• Field Agents – 4.8
• Camera Car Drivers – 2.1

These numbers are rather stable in relation to the last survey, but still consistent enough for statistical purposes.

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Introduction

Respondents

Standard Operations

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