NEW Episode of On Hook with James McNeil – A Conversation with Todd Case

The latest episode of On Hook with James McNeil is now available.               

In this episode, James sits down with Todd Case, President of the American Recovery Association (ARA) and co-owner of Indiana Recovery Services, for an in-depth discussion on leadership, professionalism, and the challenges shaping today’s repossession industry. From building a successful recovery business to addressing agent safety, compliance, training, and the future of the profession, Todd offers valuable insights drawn from decades of experience.

On this episode of On Hook with James McNeil, James sits down with Todd Case, President of the American Recovery Association and co-owner of Indiana Recovery Services, for a wide-ranging conversation about service, leadership, and the future of the repossession industry.
Todd shares how growing up in his father’s towing and collision business eventually led him into a 16-year law-enforcement career. He also reflects on meeting his wife and business partner, Darcy, and the difficult early years of building Indiana Recovery Services from two trucks and four employees into one of the largest recovery operations in Indiana.

The conversation also explores agent training, body cameras, professionalism, insurance costs, outdated rates, compliance, industry fragmentation, and the growing concerns surrounding LPR staging and assignment safety. Todd closes with his perspective on ARA leadership, mentorship, and why meaningful change requires more people across the industry to get involved.

🎧 Listen on Spotify: https://open.spotify.com/episode/0PDP8JdkrKvvGgk9Z58F0J?si=kjtueow2QtWPxeiOYk8LEQ

▶️ Watch on YouTube: https://youtu.be/5fM57ypCBLg

• Official Website: https://www.onhookwithjamesmcneil.com/

NEW Episode of On Hook with James McNeil – A Conversation with Todd Case – NEW Episode of On Hook with James McNeil – A Conversation with Todd Case – NEW Episode of On Hook with James McNeil – A Conversation with Todd Case

NEW Episode of On Hook with James McNeil – A Conversation with Todd Case – American Recovery Association – ARA – Repossess – Repossession – Repossession Agency – Repossessor – Repossession