To get a better understanding of the COVID-19 impact to recovery agencies, MBSi conducted an anonymous survey intended for agency owners about the current state and outlook of their business operations during and after the pandemic. In addition, the information was also intended to help educate lenders. MBSi lenders collectively represent approximately 1 million annual repossessions. At the close of the survey, over 360 recovery owners weighed in. Upon sharing the results with the lenders, it was clear the original fee question was too broad, so they opened a second survey to dive deeper into fees for involuntary repossession and prioritization of case management.
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