What is Eagle Group XX/USA???

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In late 2010, a small entity of professional men and women in the recovery industry formed a “20 Group” and designated it “EAGLE GROUP XX”.

The primary goal of this group was to advance their professionalism in the recovery industry and become recognized as innovative leaders, building on knowledge, training and full statutory compliance.

EAGLE GROUP XX is a unique concept in the Asset Recovery Industry as it is formed by a group of men and women dedicated not to their own success but to the success of the other members within the group. The members share information as well as life experiences based on the Latin motto, “DIA MATHESEOS DYNAMIS”, translated as, “Through Knowledge Power”.

A 20 group is a very simple and easy way to benefit from the “Peer Collaboration Process” where non-competing agencies, drawn from a broad cross section but with similar economic bases and challenges, meet and share “best practices”, experiences, ideas, and compliance strategies. The 20 Group, as well as staying in constant communication with each other through regular Zoom conferences, meet face to face from ½ to two full days several times each year to analyze composites, discuss new industry products, compare notes, fine tune operations, discuss current and pending compliance issues which would impact their and their client’s operations.

The Eagle Group XX members developed and hold the industry recognized “Mortgaged Property Recovery Specialist” (MPRS) credential, which requires testing and annual continuing education credit hours to maintain. They also hold the SSAE 18 SOC2 Alternate Documents Certificate and have provided all the required documents to a third-party document retention and certification firm. This document certification program includes an “Independent Practitioner’s Service Report” which provides the clients with an examination of the holders tracing, investigation, and asset recovery services policies and procedures. The members of Eagle Group XX comprise the first asset recovery agency service providers among our industry peers to elect to have this alternative to the SSAE 18 SOC2 examinations performed.

The Eagle Group XX is spearheaded by an industry knowledgeable facilitator, Ron Brown, who works with the group to establish benchmarks, develop continuing education programs which ensure continued compliance in all areas of operations as well as offering industry expertise, building relevant agendas and facilitating communications between members and clients.
The Eagle Group XX members work with each other and the facilitator providing Consulting Services and Training programs for their employees in sales, support operations, field activities, compliance, and industry trends as well as compliance training programs for their clients and peers.
Eagle Group XX members have also embraced the concepts of analytics and applied them to their business to establish pathways to increased service models. All the Eagle Group XX members have had input and a voice into what subjects and areas of operations were covered as well as setting the agenda for their conferences.
Eagle Group XX through a collaborative effort with its members has developed the industry recognized FIELD AGENT COMPLIANCE TRAINING (FACT) program, the SUPPORT EMPLOYEE COMPLIANCE TRAINING (SECT) program and the SITUATIONAL AWARENESS, CONFRONTATIONAL AVOIDANCE & DE-ESCALATION TECHNIQUES (SACADET) as well as numerous other Continuing Education training modules and made many of these compliance training programs available to the entire recovery industry at no cost.

Never satisfied with status quo, this combined group of men and women, in 2021 developed another major and unprecedented training program. This training program was established and implemented in response to the constantly changing interpretations of statutes by various courts and the need for annual training in certain critical compliance areas.

These issues were addressed with the development of the Annual Regulatory Compliance (ARC) training modules. This program consists of twelve of the most vital compliance areas and each module is updated annually or as required to stay current with the regulations. Just one more effort on the part of the EAGLE GROUP XX/USA members to increase and ensure their professional image in the asset recovery industry.

It is through this collaborative effort by the EAGLE GROUP XX/USA members that they have standardized their data security and protection procedures and documents as well as their emergency management and disaster plans and their compliance and procedure documents.

Although the members of EAGLE GROUP XX covered the major trade zones in the United States it was soon recognized that there was a need for more trained and compliant agencies to handle the numerous requests for referrals from clients in many areas where the group had no coverage. To accommodate the clients the Eagle Group USA Referral Network was formed. The members joining this group were provided FACT, SECT, SACAT and ARC training materials as well as standardized data security and protection procedures and documents, emergency management and disaster plans and the CFPB required compliance and procedure documents. They also have daily communications related to industry issues from the members of EAGLE GROUP XX/USA and provide the Eagle Group with one of the largest national footprints in the asset recovery industry covering all states including Alaska and Hawaii.

Now, with a national footprint of 90 plus members, a Policy & Procedures Manual containing over 700 pages, an unprecedented communication network where information is exchanged on a daily basis ranging from HR and technical issues to Client Pay Performance the EAGLE GROUP XX/USA has their own web presence at www.EAGLEGROUPXX.com , a telephone app for client’s convenience as well as a 24/7 toll free telephone number, 800-411-1844, available to all members and clients.

The EAGLE GROUP XX/USA is an innovative effort put forth by men and women, recognized as leaders in the asset recovery industry, men and women who stand side by side and are united in the proposition of “One for all and all for one”.