Positive Changes from Capital One

Positive Changes from Capital One – Pre-Approved Flatbed Fees

Positive Changes from Capital One

On behalf of the entire ARA membership, the ARA Board of Directors would like to extend a formal thank you to Capital One Finance and Amanda Aldrich for listening to the comments and recommendations from our members. We are grateful for our partnership with you.

As of August 4th, any completed voluntary or involuntary repossession of a Capital One vehicle that meets any of the three criteria of AWD, 4WD, and electric vehicles will now be auto approved for a flatbed/dolly fee of $150.00. You will no longer be required to request approval for a flatbed/dolly fee before, during or after the repo process on AWD, 4WD and electric vehicles.

For more details directly from Capital One, keep reading…

Units with e-brakes or inoperable vehicles that do not meet any of the above criteria will still require pre-approval in writing from Capital One prior to billing. If a flatbed/dolly fee is needed for these vehicles, please reach out to your liaison for approval.

You should be empowered to run your business, and we need to allow you to do that. We will auto-approve whenever the completed repossession meets the criteria above and will partner with you directly if discrepancies or questions arise. We have full confidence in the integrity of our suppliers and we look forward to partnering with you and hearing your feedback on how this is going.

Impound assignments should not be billed for flatbeds or dollies, and should instead follow the previous guidance of a blanket $175 ancillary pre-approval.

Invoicing moving forward: Please use the new fee code FLTDO as this will allow the auto approval of your invoices.