ARA and RDN Collaboration Launches New Violent Account Flagging Feature

ARA Drives Development of Safety Feature to Identify Violent Accounts in the Repossession Industry

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DALLAS, TX (July 21, 2025) – The American Recovery Association (ARA), the world’s largest association of recovery and remarketing professionals, today announced the launch of a powerful new safety feature within RDN’s repossession platform: Violent Account Flagging. This new capability gives recovery professionals the ability to identify and track accounts associated with violent incidents — a critical advancement that has the potential to save lives and significantly improve agent safety in the field.

Historically, when a repossession agent encountered a violent situation — such as a weapon being drawn or a physical altercation — there was no standardized system for warning others. As accounts moved through the recovery process, critical safety information was often lost, leaving new agents unaware of prior threats and exposed to unnecessary risk.

Thanks to the ongoing collaboration between RDN and the ARA Technology Committee, that vulnerability has now been addressed. The newly launched Violent Account Flagging feature allows recovery companies to log violent incidents directly within RDN’s platform. This information is preserved and remains visible throughout the entire account lifecycle, providing critical safety context to:

Repossession companies and agents
Lenders
Forwarders

“This is more than a technology upgrade — it’s a life-saving advancement,” said Todd Case, Chair of the ARA Technology Committee. “Protecting our people on the front lines has always been our top priority, and this tool helps ensure that no agent walks into danger unknowingly.”

ARA commends RDN for its responsiveness and commitment to industry safety. By actively engaging with ARA’s Technology Committee, RDN continues to demonstrate its dedication to building solutions that reflect the real-world needs of recovery professionals.

“Collaboration like this shows what’s possible when associations and technology providers work together with a shared purpose,” said ARA President Vaughn Clemmons. “We’re proud of this milestone and excited about what it means for the future of agent safety.”

To support adoption of this new feature, ARA will release comprehensive training and instructional materials in the coming weeks. All resources will be made available at www.repo.org, ensuring companies of all sizes can implement the feature effectively and consistently.

ARA encourages all recovery industry stakeholders — including lenders, forwarders, and repossession agencies — to integrate the Violent Account Flagging functionality into their standard workflows to help set a new standard for safety across the industry.

About the American Recovery Association (ARA):
The American Recovery Association is the world’s largest association dedicated to the advancement and professional development of the recovery and remarketing industry. ARA provides compliance support, education, and advocacy for hundreds of recovery professionals nationwide. ARA is the founder and host of the annual three-day North American Repossessors Summit (NARS) — the largest repossession conference in the industry. For more information, go to repo.org or call (972) 755-4755.