GUEST EDITORIAL
Members of the ASSET RECOVERY INDUSTRY…
Every time we open our agency doors, every time we go into the field, every time we recover a vehicle there is a possibility of confrontation and violence. We can never eradicate it so the question becomes, “What can we do to mitigate this possibility”?
EAGLE GROUP XX has developed a safety program with three protocols using the acronym ACT.
Awareness
Caution
Training
AWARENESS isn’t just for extreme situations. It’s for the moments you never see coming—the quick exchange that escalates, the subtle threat that turns serious, the everyday encounter that could change your life forever.
CAUTION is the key for proceeding in those situations that just don’t feel right. Trust your gut! Experience and professionalism are the factors that create those feelings that something just isn’t right. Listen to your feelings… they can save your life.
TRAINING is a key factor in your safety and in the Eagle Group we believe safety starts with training and preparation. Our FACT, SECT, and SACADET Training modules are designed for everyday field and office situations by professional men and women of the recovery industry who “HAVE BEEN THERE”.
These three training modules are provided to any member of the asset recovery industry at no cost so that no matter what this industry throws your way, you’ll be ready.
Picture this: You’re hooking up to a vehicle in an apartment complex parking lot, or perhaps in the consumer’s driveway and someone approaches, their intentions unclear.
Do you feel prepared? Do you know what to say if they ask what you are doing? Do you know how to respond if they are the consumer, a neighbor, or apartment security? Do you know how to de-escalate a confrontation if one occurs?
Or do you freeze… unsure of what to do next?
Situations like this are not rare…they occur in a recovery agent’s life every day.
This is the reason Eagle Group XX created the FACT (Field Agent Compliance Training), SECT (Support Employee Compliance Training), and SACADET (Situational Awareness, Confrontational Avoidance and De-Escalation Techniques) Training modules.
By completing these free training modules here’s what you’ll learn:
- Simple, Effective and Compliant Response Tactics: Compliance techniques and proper responses that you can master quickly.
- Situational Awareness: How to spot threats before they happen.
- Confidence Under Pressure: The mindset to act decisively when it matters most.
- De-Escalation Techniques: avoid confrontations with proper training
Every section of these modules is grounded in real-world asset recovery scenarios, so you’re not just learning…you’re preparing for reality.
DO NOT WAIT…
Because safety in the asset recovery industry isn’t just about body armor or physical techniques…it’s about knowing you’re mentally prepared and ready, no matter the circumstances.
Don’t let the everyday action catch you off guard. Take control of your safety and the safety of others. Handle recovery confrontations in a legally compliant and safe manner.
Your first step toward recovery industry professionalism and safety starts here.
Visit the Eagle Group web site, www.eaglegroupxx.com or Contact Ron Brown, Eagle Group XX/USA Facilitator at Rbrown@CSI-ARM.com for instructions on how to receive these FREE training modules.
PS: Everyday recovery industry compliance and safety doesn’t take extraordinary effort—just the right training. Join the members of the EAGLE GROUP XX/USA today and learn the ACT techniques that ACTually work.
Ron Brown
Facilitator, Eagle Group XX/USA
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