An Open Letter to Exeter Finance

Memo from ARA President, Vaughn Clemmons

An Open letter to Exeter Finance on behalf of the American Recovery Association:

I am writing this letter as a thank you to share with the industry your recent decision regarding Flatbed /Dollie Fees. I take great pride in our open communications and appreciate your decision to not only take a look at the problem the ARA presented to you, but to act so quickly. With that said, I am thankful our discussions were clearly given serious consideration and truly heard by your leadership.

Of course, I am referencing the decision to permit blanket Flatbed Fee approvals for vendors that work your portfolio, within set guidelines. This seems like a relatively simple item but directly impacts the workflow and time spent by agents to request and then wait for approvals. The elimination of that waste will pay dividends to you and the agents in reducing the overall days to recovery while working your portfolio.

Once again, on behalf of the ARA, it’s members and the industry as a whole, I am grateful for your actions and your commitment to the agent network. ARA is committed to building a sustainable and profitable business model that benefits every stakeholder in our industry.

We look forward to a continued partnership with you and commend Exeter Finance for working together for the betterment of the industry.