Agency Owners Saying “No.”
On June 11th, recently acquired, repossession forwarder, Consolidated Asset Recovery sent a memo to their agent network advising them that effective June 14, 2019, they would require that all accounts be processed through their new app. While their memo states that the change was brought about by feedback from their Agent Community, it does not appear to have unanimous support.
Almost as soon as the memo was released, it appeared on social media in several posts. Almost all of the responders were adamantly opposed and stated they would rather quit working for them than load their app.
One angry agency owner, called Primeritus, who acquired Charlotte, NC based Consolidated Asset Recoveries in April of this year. The agency owner stated that the person at Primeritus he spoke with was not even aware of this until two day before.
While the social media backlash may just be a vocal few in their network, Consolidated Asset Recovery will find out on the 15th.
IMPORTANT ANNOUNCEMENT- IBEAM MAPS LAUNCH MEMO
Good afternoon Valued Agent Community,
We have exciting news to share! We are now live with our Agent Mobile Access
Point- IBEAM MAPS and it is all thanks to the feedback we have
received from our Agent Community. This product will allow the field user to be
more efficient while input of more timely updates, provide real time on-hook
notification for our clients and have easy access to accounts and address
information. While this product is available for all cases assigned
in IBEAM from any forwarder, Consolidated is requiring all accounts
to be processed thru the application unless otherwise instructed based on
client requirements.
Effective immediately, please use the instructions provided to update the browser information for access to MAPS on all assignments from IBEAM using any smart device or laptop. Please also review the training video provided in the link below so you are comfortable navigating the new version of the platform. Your existing logins will work, the browser has been adjusted. Please make the adjustment immediately to your saved web bookmark or add to your Smart Device as the existing URL will be discontinued effective Friday June 14th at 11:59 pm. By following the instructions attached, the MAPS product can be saved to your smart device with the look and feel of a traditional web application, however no data will be localized on the device itself. Any user with Administrative rights for case acceptance and billing will still have access to the traditional IBEAM site. Please contact your Vendor Services Representative if you have any questions.
New IBEAM MAPS Browser: https://prod.ibeamportal.com/CarsPortalNg/
Link to Training Video: https://ez-recovery.sharefile.com/d-s9ba7b2fba3b4214b
Amanda Little
Director Of Operations
Consolidated Asset Recovery Systems, Inc.
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