\u201cThe only thing that I know, is that I know nothing.<\/em><\/strong>\u201d Socrates<\/span><\/h3>\nEDITORIAL<\/strong><\/span><\/p>\nLast week I wrote an article proclaiming that American Recovery Service (ARS) was the first repossession forwarder to take \u201cthe Next Step in Dedication to Repossession Safety<\/a>.\u201d Well, that turned out to be outright wrong. Sometimes profound gestures done by the humble can be easily overlooked.<\/span><\/p>\nAs previously written about, Credit Acceptance Corporation<\/span><\/strong><\/a> (CAC) was the first to take the bold move to do what they could to help prevent violent and often deadly confrontations during repossessions by agreeing to pay full, involuntary repossession fees to agents for leaving the scene of a repo to avoid the potential for violence or physical confrontations. I asked who would step up next only to find myself pleasantly surprised that it wasn\u2019t a lender but a forwarder.<\/span><\/p>\nI congratulated their bold and noble move and inquired as to who would follow their lead and hoped to see another lender hollow their lead. I wasn\u2019t expecting a forwarder. And that forwarder turned out to be American Recovery Service<\/span><\/strong><\/a> (ARS). But I was wrong.<\/span><\/p>\nWhile still awesome and very commendable, I was in error when I proclaimed them the first forwarder to make the gesture toward agent safety. A few days later I found a major national repossession forwarding company who made this policy decision back in August of 2023!<\/span><\/p>\nUnfortunately, I never got the memo.<\/span><\/p>\nOn August 24, 2023, Resolvion<\/span><\/a><\/strong> sent the below memo.<\/span><\/p>\n![\"The](\"https:\/\/curepossession.com\/wp-content\/uploads\/2019\/11\/resolvion_white-300x108.jpg\")
<\/a><\/p>\n <\/p>\n
Dear Agent Partners,<\/em><\/span><\/p>\nI trust this email finds you well. We would like to take a moment to revisit and reinforce the Breach of Peace protocol here at Resolvion. It is of utmost importance that, while conducting your services, your agency refrains from engaging in any activities that could potentially be interpreted as a “breach of peace.”<\/em><\/span><\/p>\nIn the event that a situation arises where there is even a possibility of a breach of peace, we kindly request that your driver immediately disengages from the situation and safely drops the unit. This proactive step is essential in preventing any further escalation of the circumstances.<\/em><\/span><\/p>\nFurthermore, we kindly ask that you promptly provide a statement of facts to your dedicated vendor management team detailing the situation that occurred. Additionally, placing a note on the respective account would be greatly appreciated. <\/em><\/span><\/p>\nI want to emphasize that Resolvion is committed to supporting you in these instances. Should the decision be made to drop the unit due to the potential breach of peace, Resolvion will ensure that the repossession fee is honored.![\"The](\"https:\/\/curepossession.com\/wp-content\/uploads\/2024\/05\/Resolvion_protocol_memo_8_23-143x300.jpg\")
<\/a><\/em><\/strong><\/span><\/p>\nPlease remember that your safety is of paramount concern to us. If you have any inquiries, concerns, or require any clarifications regarding the Breach of Peace protocol, please do not hesitate to reach out to us. We are here to provide the necessary guidance and support.<\/em><\/span><\/p>\nThank you for your attention to this matter. We appreciate your commitment to upholding the highest standards of professionalism and safety in all your operations.<\/em><\/span><\/p>\nBest regards,<\/em><\/span><\/p>\nResolvion Vendor Management<\/em><\/span><\/p>\nVendorMgt@resolvion.com<\/em><\/span><\/p>\nTel: 866-606-7007 X 578<\/em><\/span><\/p>\n <\/p>\n
As we\u2019re all aware, 2023 was the deadliest year in the repossession industries history. By August 24th<\/sup>, when this memo went out, stabbing shootings and armed encounters on repossession agents were on the rise and we had already seen two of the eventual seven agents killed that year. Resolvion was clearly reading the room.<\/span><\/p>\nWho knows how many agents\u2019 lives were saved injury or death. It\u2019s unmeasurable. You don\u2019t know what you don\u2019t know.<\/span><\/p>\nNo car is worth getting killed over and I congratulate Resolvion for taking proactive changes in protocol in response evolving circumstances. I would be more surprised if it wasn\u2019t them. There are some great people there.<\/span><\/p>\nBelated congratulations Resolvion for being the pioneer in recognizing the inherent dangers posed by the pressure of contingent repossession assignments. Your humility is the source of your oversight. But humility is a virtue.<\/span><\/p>\nYou started something without even knowing it. Two forwarders and one lender. This will become the industry standard eventually. Who is next?<\/strong><\/span><\/p>\n\u00a0<\/strong><\/span><\/p>\nKevin Armstrong<\/strong><\/span><\/p>\nPublisher<\/strong><\/span><\/p>\nThe Real First Forwarder Dedicated to Repossession Safety – The Real First Forwarder Dedicated to Repossession Safety – The Real First Forwarder Dedicated to Repossession Safety<\/span><\/h6>\nThe Real First Forwarder Dedicated to Repossession Safety – Repossession Violence<\/a> – Repossess<\/a> \u2013 Repossession<\/a> \u2013 Repossession Agency<\/a> – Repossessor<\/a> – Forwarder<\/a> – Resolvion<\/a> – Resolvion<\/a>\u00a0<\/span><\/h2>\n","protected":false},"excerpt":{"rendered":"The Real First Forwarder Dedicated to Repossession Safety \u201cThe only thing that I know, is…<\/p>\n","protected":false},"author":1,"featured_media":29124,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14,1181],"tags":[280,39,15,6,8,905,765,839,957,127,12],"class_list":["post-29119","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-editorial","category-violence","tag-breach-of-peace","tag-contingent-assignments","tag-forwarding-companies","tag-repo","tag-repo-agency","tag-repossession-agency","tag-repossession-industry","tag-repossession-violence","tag-resolvion","tag-safety","tag-violence"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/posts\/29119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/comments?post=29119"}],"version-history":[{"count":4,"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/posts\/29119\/revisions"}],"predecessor-version":[{"id":29125,"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/posts\/29119\/revisions\/29125"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/media\/29124"}],"wp:attachment":[{"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/media?parent=29119"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/categories?post=29119"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/tags?post=29119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Last week I wrote an article proclaiming that American Recovery Service (ARS) was the first repossession forwarder to take \u201cthe Next Step in Dedication to Repossession Safety<\/a>.\u201d Well, that turned out to be outright wrong. Sometimes profound gestures done by the humble can be easily overlooked.<\/span><\/p>\n As previously written about, Credit Acceptance Corporation<\/span><\/strong><\/a> (CAC) was the first to take the bold move to do what they could to help prevent violent and often deadly confrontations during repossessions by agreeing to pay full, involuntary repossession fees to agents for leaving the scene of a repo to avoid the potential for violence or physical confrontations. I asked who would step up next only to find myself pleasantly surprised that it wasn\u2019t a lender but a forwarder.<\/span><\/p>\n I congratulated their bold and noble move and inquired as to who would follow their lead and hoped to see another lender hollow their lead. I wasn\u2019t expecting a forwarder. And that forwarder turned out to be American Recovery Service<\/span><\/strong><\/a> (ARS). But I was wrong.<\/span><\/p>\n While still awesome and very commendable, I was in error when I proclaimed them the first forwarder to make the gesture toward agent safety. A few days later I found a major national repossession forwarding company who made this policy decision back in August of 2023!<\/span><\/p>\n Unfortunately, I never got the memo.<\/span><\/p>\n On August 24, 2023, Resolvion<\/span><\/a><\/strong> sent the below memo.<\/span><\/p>\n <\/p>\n Dear Agent Partners,<\/em><\/span><\/p>\n I trust this email finds you well. We would like to take a moment to revisit and reinforce the Breach of Peace protocol here at Resolvion. It is of utmost importance that, while conducting your services, your agency refrains from engaging in any activities that could potentially be interpreted as a “breach of peace.”<\/em><\/span><\/p>\n In the event that a situation arises where there is even a possibility of a breach of peace, we kindly request that your driver immediately disengages from the situation and safely drops the unit. This proactive step is essential in preventing any further escalation of the circumstances.<\/em><\/span><\/p>\n Furthermore, we kindly ask that you promptly provide a statement of facts to your dedicated vendor management team detailing the situation that occurred. Additionally, placing a note on the respective account would be greatly appreciated. <\/em><\/span><\/p>\n I want to emphasize that Resolvion is committed to supporting you in these instances. Should the decision be made to drop the unit due to the potential breach of peace, Resolvion will ensure that the repossession fee is honored. Please remember that your safety is of paramount concern to us. If you have any inquiries, concerns, or require any clarifications regarding the Breach of Peace protocol, please do not hesitate to reach out to us. We are here to provide the necessary guidance and support.<\/em><\/span><\/p>\n Thank you for your attention to this matter. We appreciate your commitment to upholding the highest standards of professionalism and safety in all your operations.<\/em><\/span><\/p>\n Best regards,<\/em><\/span><\/p>\n Resolvion Vendor Management<\/em><\/span><\/p>\n VendorMgt@resolvion.com<\/em><\/span><\/p>\n Tel: 866-606-7007 X 578<\/em><\/span><\/p>\n <\/p>\n As we\u2019re all aware, 2023 was the deadliest year in the repossession industries history. By August 24th<\/sup>, when this memo went out, stabbing shootings and armed encounters on repossession agents were on the rise and we had already seen two of the eventual seven agents killed that year. Resolvion was clearly reading the room.<\/span><\/p>\n Who knows how many agents\u2019 lives were saved injury or death. It\u2019s unmeasurable. You don\u2019t know what you don\u2019t know.<\/span><\/p>\n No car is worth getting killed over and I congratulate Resolvion for taking proactive changes in protocol in response evolving circumstances. I would be more surprised if it wasn\u2019t them. There are some great people there.<\/span><\/p>\n Belated congratulations Resolvion for being the pioneer in recognizing the inherent dangers posed by the pressure of contingent repossession assignments. Your humility is the source of your oversight. But humility is a virtue.<\/span><\/p>\n You started something without even knowing it. Two forwarders and one lender. This will become the industry standard eventually. Who is next?<\/strong><\/span><\/p>\n \u00a0<\/strong><\/span><\/p>\n Kevin Armstrong<\/strong><\/span><\/p>\n Publisher<\/strong><\/span><\/p>\n The Real First Forwarder Dedicated to Repossession Safety \u201cThe only thing that I know, is…<\/p>\n","protected":false},"author":1,"featured_media":29124,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14,1181],"tags":[280,39,15,6,8,905,765,839,957,127,12],"class_list":["post-29119","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-editorial","category-violence","tag-breach-of-peace","tag-contingent-assignments","tag-forwarding-companies","tag-repo","tag-repo-agency","tag-repossession-agency","tag-repossession-industry","tag-repossession-violence","tag-resolvion","tag-safety","tag-violence"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/posts\/29119","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/comments?post=29119"}],"version-history":[{"count":4,"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/posts\/29119\/revisions"}],"predecessor-version":[{"id":29125,"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/posts\/29119\/revisions\/29125"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/media\/29124"}],"wp:attachment":[{"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/media?parent=29119"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/categories?post=29119"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/curepossession.com\/wp-json\/wp\/v2\/tags?post=29119"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<\/a><\/p>\n<\/a><\/em><\/strong><\/span><\/p>\nThe Real First Forwarder Dedicated to Repossession Safety – The Real First Forwarder Dedicated to Repossession Safety – The Real First Forwarder Dedicated to Repossession Safety<\/span><\/h6>\n
The Real First Forwarder Dedicated to Repossession Safety – Repossession Violence<\/a> – Repossess<\/a> \u2013 Repossession<\/a> \u2013 Repossession Agency<\/a> – Repossessor<\/a> – Forwarder<\/a> – Resolvion<\/a> – Resolvion<\/a>\u00a0<\/span><\/h2>\n","protected":false},"excerpt":{"rendered":"