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action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home1/cucolle1/public_html/curepossession/wp-includes/functions.php on line 6114<\/a><\/p>\n New Webinar Thursday, May 3, 2012<\/strong><\/span><\/p>\n COLLECTING IN A HIGH TECH WORLD<\/strong><\/span><\/p>\n 10:00 a.m. PDT, 11:00 MDT, 12:00 CDT, 1:00 EDT (Duration: Approximately 90 minutes)<\/span><\/p>\n<\/div>\n It’s a new world out there.<\/p>\n Many collection laws were written when people communicated by telephone or by U.S. Postal mail. When the Fair Debt Collection Practices Act was enacted in 1978, few people had answering machines and many were still using rotary dial telephones. Cell phones were bigger than bricks when the Telephone Communications Act became law in 1986.<\/p>\n Today, collectors have a variety of ways to communicate with borrowers. Telephone. Cell phone. Fax. Email. Text message. Social media.<\/p>\n But with new tools, come new questions. May you call a borrower’s cell phone? May you leave a voice mail? Does it matter if the voice mail is on the borrower’s home telephone or the borrower’s cell phone? How about the borrower’s work phone? Does it matter if you are returning the borrower’s call from that phone?<\/p>\n And what about email, text message, or Facebook message?<\/p>\n The debate isn’t limited to how you communicate with borrowers, either. May you communicate through Facebook? May you use it as a skip tracing tool?<\/p>\n The law is still developing, but collectors need to stay on top of which laws now do \u2014 and don’t \u2014 apply. Some of the answers might surprise you.<\/p>\n During this 90 minute (estimated) online training program, attorney Eric North will talk with participants about subjects including\u2014<\/p>\n For more information call NorthLegal Training and Publications at\u00a0623.537.7150<\/strong>.<\/p>\n\n\n
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\n \u2022<\/td>\n Answering Machines and Voice Mail. May you leave messages? Is there anything you are required to say or are prohibited from saying?<\/td>\n<\/tr>\n \n \u2022<\/td>\n Cell Phones. May you call a cell phone? May you leave a message? What are the rules regarding autodialers and prerecorded messages?<\/td>\n<\/tr>\n \n \u2022<\/td>\n Email. May you send an email to a borrower? What things should you consider before you do?<\/td>\n<\/tr>\n \n \u2022<\/td>\n Text Messages. Does any law prohibit or permit the sending of text messages to borrowers?<\/td>\n<\/tr>\n \n \u2022<\/td>\n Facebook, Twitter and Other Social Media. Are you allowed to use these as skip tracing aids? May you “friend” someone on Facebook or “follow” someone on Twitter in order to collect? How creative can you be when using these tools?<\/td>\n<\/tr>\n \n \u2022<\/td>\n Liability of a Financial Institution for the Actions of its Outside Collectors. If your collection agency improperly uses a high tech (or low tech) communication tool to communicate with or find a borrower, can you be held liable to the borrower?<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n