GUEST EDITORIAL
During the darkest days of the COVID-19 Pandemic, April 2020 to April 2021, I witnessed one of the most profound and moving experiences of my business life. I witnessed men and women who have chosen a perilous and thankless profession, repossessing automobiles and other tangible article which are covered by a defaulted security agreement, coming together, and going out of their way to aid and assist other members of the group continue to operate a functional business.
As the facilitator of Eagle Group XX and the Eagle Group USA Referral Network, not a day passed by That those various members in both groups would phone or text me inquiring if we had an Eagle Group XX/USA member in a certain area who could handle an assignment for them. An assignment from one of their own personal clients, a good paying client who valued their selected recovery agents and were willing to pay a fair price for their professional service.
I would be remiss if I did not also mention the countless loyal clients, our business partners, who continued to use the Eagles to handle the few assignments they were allowed to put out. Many times, I heard the question, “How are you all doing?”, “I am giving you everything I can”. They were aware of our precarious position and knew that when the smoke cleared, they would need us even worse than before. They cared about our welfare and wanted to ensure we continued to operate.
To top it all off I even received calls from a couple of prominent forwarding companies wanting to be sure they had no unpaid invoices with members of the group. They also understood the importance of agencies surviving the pandemic.
I received many reports from other agencies and clients related to what a fast and professional job was done by the recovery agency I had referred them to, how nice the agency was to work with, how the agent had gone out of their way to get the recovery completed and how fair the billing had been for the services rendered.
During that entire 12-month period I never received one single complaint of any nature, from a client or from an agency. No trespass complaints, no breach of peace complaints, no wrongful repossession complaints. Nothing, but praise for men and women performing a perilous job in a professional manner.
In my opinion these men and women who so valiantly stepped up to help their fellow agency owners and their employees keep their agencies open by ensuring that assignments got directly to them from the clients deserve to be recognized.
These men and women who went above and beyond deserve the thanks of all members of the recovery industry for they represent the things most noble in our industry.
Ron L. Brown
Facilitator Eagle Group XX/USA
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