There is one simple skip tool that every member of your staff should be trained to get up front: Your subject’s nickname. It’s so easy to request, and yet this simple piece of information will find more skips than any other tool I know.
There is one simple skip tool that every member of your staff should be trained to get up front: Your subject’s nickname. It’s so easy to request, and yet this simple piece of information will find more skips than any other tool I know.

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