Introduction
I would like to thank everyone who participated in this survey and we hope that it provides a snapshot of where the industry currently comparative to our last survey at the peak of the COVID-19 pandemic crisis. This unprecedented period created challenges for the repossession industry like none it had ever faced before in it’s one-hundred year history. Facing these challenges, agency owners whose businesses survived, were forced to make adjustments to their business models which we hope that this survey captures some of. With that in mind, we added some additional questions to address how agency owners navigated the brief windows of federal assistance offered during this period as well.
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