Program marks auctions for outstanding performance
FOR IMMEDIATE RELEASE
PASADENA, Calif., July 8, 2014 — Remarketing of America (ROA), the premier risk management and loss mitigation provider of recovery and remarketing services for the financial services community, announced today the launch of the ROA Blue Award program.
The new program ranks auctions for their performance against ROA’s productivity scorecard and gives the company the ability to track its auction network to assure outstanding customer service and results for its clients. The award provides auctions valuable feedback in five critical areas of service: Percentage of sell price compared to MMR Time (days) to pick up Time (days) to prepare condition report Number of arbitrations Time (days) to release funds from sold units
Auctions will each receive a quarterly scorecard showing how their service levels compare with competitive auctions in the region. ROA will announce the top auction from each region by quarter, and at year’s end, ROA will name the auction with the highest average score from all four quarters as the national auction of the year.
“The ROA Blue Award program quantifies all the hard work each auction puts in to servicing our account and rewards those that go above and beyond. This program was designed by our new Remarketing Manager Kevin Parmenter and gives us greater purview over our auction network to assure outstanding customer service and identify areas of improvement,” says Emory White, ROA’s President and CEO. He continued, “This is an opportunity for us to closely monitor the auctions within our network and provide them with valuable feedback in the areas that are most important to the success of our clients, the auctions and ROA.”
The first quarter regional winners are as follows: Northeast region: Manheim Ohio Southeast region: ADESA Atlanta Southwest region: Manheim Phoenix Midwest region: Manheim Milwaukee Northwest region: Brasher’s Idaho
About ROA Remarketing of America (ROA) is the premier full-service risk management and loss mitigation provider of recovery and remarketing services for the financial services community. ROA offers a knowledgeable, certified team of financial and automotive professionals who are experts in recovery and remarketing services. For further information on ROA, visit www.remarketing-usa.com .
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If you would like more information about this article and ROA, please schedule an interview with Gary Moffatt by calling 626.389.3920 Ext. 102 or emailing gmoffatt@remarketing-usa.com .
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