Dear Jeremiah and the DRN Family,
March 31, 2025 – On behalf of the American Recovery Association, I want to extend our sincere thanks for taking the time to truly hear the concerns voiced by our association and the broader recovery industry. While there are areas where we may continue to differ in approach or perspective, we recognize and deeply appreciate the meaningful steps you’ve taken to respond with real solutions.
The changes DRN has made, particularly those centered around agent safety, controlling data flow, and refining dispatch practices, mark a significant shift toward improving the day-to-day operations and safety of those on the front lines. Your leadership in making these adjustments speaks volumes, and we want to applaud you for it.
We also appreciate your transparency in addressing the overlapping VIN issues caused by multi-platform placements and your recommendation to lenders to prioritize a single LPR provider during initial placements. This kind of clarity helps not only agents but also our lender partners make smarter, safer decisions.
Finally, and more importantly, the Affiliate Agreement demonstrates that you’ve been listening. The reduction of the non-compete period, implementing geo-fencing to avoid wasted resources on agent-owned lots, and the recognition that operational hours and equipment requirements must be better aligned with the reality of today’s field work—these changes are the result of real collaboration and thoughtful consideration.
Thank you, Jeremiah, for your responsiveness and your commitment to raising the bar. ARA looks forward to this new season in our industry—one where open dialogue, fairness, and agent safety are foundational principles, not afterthoughts.
With appreciation,
Vaughn Clemmons & the ARA Board of Directors
Related:
Your Input is Needed: Shape the Future of LPR Practices
A Letter to the Recovery Industry from DRN
Changes to Exeter’s Photo Requirements for Flatbed Fees
The Impact of LPR Exclusivity on the Repossession Industry Part II
The Impact of LPR Exclusivity on the Repossession Industry – Part I
ARA Letter to the Industry – Lender Overreach
ABOUT AMERICAN RECOVERY ASSOCIATION
Originally chartered on July 22, 1965, and located in Dallas, Texas, American Recovery Association (ARA) is a membership organization made up of more than 260 repossession business owners providing service from more than 500 locations to more than 27,000 national and international cities. As the world’s largest association of recovery professionals, ARA strives to be a leader and advocate for the recovery industry by providing member support, education, and certifications; fostering relationships between the lending community and repossession agents; and hosting the annual three-day North American Repossessors Summit (NARS) – the largest repossession conference in the industry. For more information, go to repo.org or call (972) 755-4755.
From the ARA to DRN; A Very Sincere Thank you! – From the ARA to DRN; A Very Sincere Thank you! – From the ARA to DRN; A Very Sincere Thank you!
From the ARA to DRN; A Very Sincere Thank you! – Repossess – Repossession – Repossession Agency – Repossessor – Repossession – LPR – American Recovery Association – ARA – DRN
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