ARA Westlake Financial Services Update

As a result of our recent outreach to Westlake Financial Services, we’re pleased to report that meaningful progress has been made in addressing concerns surrounding their recent policy changes.

To begin, it appears there was some misunderstanding regarding the use of the Hold Harmless document. This document was only intended to be required under specific circumstances—namely when keys cannot be provided by the agent in States with inventory requirements—and serves solely to provide assurance and protection for all parties involved. When a Hold Harmless is utilized, Westlake has confirmed that its language will be clear and in alignment with the protections agents need.

Additionally, Westlake has agreed to meet with the ARA Board to discuss recent operational updates and answer any questions agents may have.

ARA remains steadfast in its commitment to open dialogue and collaboration between lenders, forwarders, and recovery agents. Our goal is to ensure that all industry policies support both compliance and operational safety while protecting the professionals who serve on the front lines of asset recovery.

We will continue to keep you updated as these discussions progress and will share further details following our upcoming meeting with Westlake.

Thank you for your continued support, engagement, and commitment to professionalism across our industry.

Todd Case
President, ARA

About the American Recovery Association (ARA)
The American Recovery Association is the world’s largest association dedicated to the advancement and professional development of the recovery and remarketing industry. ARA provides education, compliance resources, and advocacy for hundreds of recovery professionals nationwide. It is also the host of the annual North American Repossessors Summit (NARS), the largest event in the industry.