Lender/Forwarder Repossession Contracts Survey

Agency Owners Only!

In light of recent discussions on lender/forwarder contracts and conditions regarding personal property, storage and other operational controls pressed upon repossession agencies, we would appreciate your feedback on your experiences in a limited number of issues.

Reminder: This Survey is intended for agency owners only!

1. Personal Property Fees

2. Collateral Storage Fees

Are you required to store the repossessed vehicle (collateral) at no charge?

Yes — Free storage mandated

Yes — Storage fees capped or limited

No — We can charge reasonable storage fees

N/A

Min votes count should be 1

3. Redemption Fees

Are you required to perform redemptions (vehicle/property return) at no charge?

Yes — Free redemption required

Yes — Redemption fee capped

No — We can charge actual labor/cost

N/A

Min votes count should be 1

4. Financial Impact (Per Repo)

On average, how much financial loss does your company absorb per repossession due to free PP handling, free storage, and free redemption policies?

$0 – $75

$76 – $150

$151 – $300

$301+

N/A

Min votes count should be 1

5. Compliance Risk

Have you ever delayed or skipped a required statutory notice (PP notice, storage notice, etc.) because you were not compensated for the work?

Yes — Often

Yes — Sometimes

No — We always comply

N/A

Min votes count should be 1

6. Operational Harm

Which operational problems have resulted from “free release” policies? 

Storing PP in personal vehicles

Early PP disposal due to capacity constraints

Delayed or incomplete inventory

Absorption of certified mail/postage costs

Unpaid mileage or labor for redemption

None of the above

Min votes count should be 1

7. Consumer Harm

Which consumer harms have you witnessed most ofetn due to free-release or approval-dependent PP processes?

Delayed access to essential items (medication, IDs, tools, work items)

Confusing or inconsistent redemption instructions

Property lost or damaged

Difficulty contacting the correct party for release

None — consumers benefit

Min votes count should be 1

8. One-Sided Indemnity

Has a lender or forwarder ever attempted to make you financially responsible for issues outside your control?

Yes — More than once

Yes — Once

No

Not sure / N/A

Min votes count should be 1

9. Volume Coercion

Have you ever signed a contract with oppressive terms (free PP, free storage, one-sided indemnity) because you were told:
“Sign it or lose the account”?

Yes — Always / Almost always

Yes — Often

Yes — Sometimes

No — Never

Min votes count should be 1

10. Call to Action

Should the industry adopt the Georgia Personal Property Fee Standard (GPFS) or similar models to restore statutory balance and eliminate forced free work?

Yes — Nationwide

Yes — State-by-state

No — Contracts should control

Not sure

Min votes count should be 1

Show your support by signing our Universal Resolution of Support here: https://forms.gle/mxefwMVBWPYAAbfA7

Thank you!

Lender/Forwarder Repossession Contracts Survey – Lender/Forwarder Repossession Contracts Survey – Lender/Forwarder Repossession Contracts Survey

Lender/Forwarder Repossession Contracts Survey – Repossess – Repossession – Repossession Agency – Repossessor – Repossession – Forwarder – Contract