MVTRAC & SCM Enhance Vendor Management and Agent Payments

Building Stronger Agent Partnerships: MVTRAC and SCM Drive Vendor Management Synergies and Accounting Innovation

In recent weeks, industry boards and forums have been buzzing with agent concerns about delayed or inconsistent payments from forwarders. For many recovery professionals, timely and reliable compensation isn’t just a business preference, it’s the difference between sustaining operations and struggling to stay afloat.

At MVTRAC and Secure Collateral Management (SCM), we recognize how critical it is for agency partners to be paid both fairly and fast. That’s why we’ve taken a major step forward by unifying our vendor management teams across both organizations. This integration represents more than a structural change, it’s a strategic alignment designed to improve communication, reduce friction, and elevate the experience of our partners nationwide.

A Unified Approach to Support and Communication

By merging the best practices of both MVTRAC and SCM, our vendor management teams are now better positioned to serve agents in their daily recovery efforts. The new structure eliminates silos and creates direct, streamlined communication channels meaning questions get answered faster, support is more proactive, and agents can focus on what they do best: executing safe and successful recoveries.

Faster, More Competitive Compensation

Beyond communication, compensation has been a top priority for our organizations. We’ve enhanced our internal processes to ensure agents are not only paid more competitively, but also paid as soon as 24 hours after the recovery is completed. In addition, both repossession and storage rates have been strengthened to ensure MVTRAC and SCM remain the most competitive partners in the forwarder space.

To better support scale, SCM has upgraded its accounting systems from QuickBooks to Oracle Fusion—a modern enterprise platform designed to process higher volumes, speed up payments, and provide more visibility across the payment lifecycle. Coupled with MVTRAC’s established payment infrastructure, this upgrade ensures that agents can count on accuracy, consistency, and rapid turnaround when it comes to compensation.

Designed With Agents in Mind

Every aspect of this integration was built around one simple goal: creating a better experience for agency partners. From simplifying how vendors interact with our teams, to reinforcing our commitment to quick, dependable pay, stronger rate structures, and faster approvals, MVTRAC and SCM are working together to set a new benchmark in agent relations.

As industry conversations highlight challenges some forwarders face with slow or inconsistent payments, we’re proud to demonstrate that our focus remains squarely on supporting agents, strengthening partnerships, and delivering on our promises. The new vendor management synergies between SCM and MVTRAC aren’t just about internal alignment; they’re about providing the tools, trust, and timely compensation agents need to thrive.

Innovation Spotlight: Modernizing Payment and Approval Systems

Oracle Fusion Upgrade: SCM has transitioned from QuickBooks to Oracle Fusion, a scalable enterprise solution that streamlines accounting, processes larger payment volumes, and reduces turnaround times.
Automated Key Approvals: New automated workflows with qualified lenders speed up the approval process, helping agents process vehicles faster and reduce transport delays.

Together, these technology-driven upgrades showcase our commitment to scaling smarter, delivering both operational efficiency and a stronger agent experience.